Fractional Product Team
Embedded product leadership for teams that need sharper priorities, stronger execution, and senior support without a full-time hire.
Christopher Tjuaca / Independent Product Leader
Product leadership
for complex platforms.
CT / 01I help fintech and platform teams turn operational complexity into clear product direction, stronger execution, and systems people can use.
How I can help
Three ways to
work together.
Flexible support for teams that need senior product judgment, hands-on operating help, or practical capability building.
Product Advisor
Focused guidance for founders and product leaders navigating strategy, roadmaps, operating models, and complex product decisions.
Trainer & Workshop Facilitator
Practical sessions on product thinking, MVP and product-market fit, team execution, communication, and career readiness.
Impact at Alterra
Complex operations.
Clear product decisions.
At Alterra Bills, I work across four engineering squads and partner with Operations, Finance, and commercial teams. My job is to turn business needs into clear scope, delivery priorities, and measurable outcomes.
shorter offering-workflow SLA at Alterra
GMV growth from new product lines at Alterra
lower tooling costs at Alterra
CSAT maintained through Alterra tooling migration
Selected work / Alterra Bills
From business need
to operating reality.
How I frame problems, make tradeoffs, and align teams across a payments platform.
Make integration delivery a shared priority.
New biller and partner integrations compete with changes to existing connections and day-to-day support. A queue alone does not explain what should ship next or what is blocking it.
- My role
- Align commercial, operations, and engineering needs; clarify requirements, sequence work, and follow dependencies across integration teams.
- Product decisions
- Distinguish new integrations, existing-integration changes, improvements, and support. Make ownership and blockers visible in weekly prioritization.
- What success means
- Predictable delivery, fewer stalled handoffs, and integrations that are ready for operational use.
Turn month-end reconciliation into a governed workflow.
Spreadsheet-based settlement brings together multiple data sources, adjustments, evidence, and approvals. Differences become hard to trace across periods and teams.
- My role
- Define the product requirements for a monthly settlement workspace with Operations and Finance process owners.
- Product decisions
- Keep source snapshots, explicit difference categories, ordered approvals, and an audit trail. Scope the first version around monthly settlement rather than rebuilding every reconciliation process.
- What success means
- Less active handling time, traceable outstanding differences, and a closing process that teams can review with confidence. Rollout outcomes are not yet claimed.
Make transaction behavior easier to operate and explain.
Pricing, routing, transaction status, and reporting span multiple systems. Unclear definitions create friction for both delivery teams and the people operating the platform.
- My role
- Translate operational needs into requirements across Core, Integrations, and Data; align scope, dependencies, and acceptance criteria.
- Product decisions
- Work across API consolidation, pricing automation, routing controls, final-status visibility, and consistent latency measurement. Prioritize changes around the workflow they improve.
- What success means
- Reliable transaction workflows, actionable operational signals, and consistent data for investigation and decision-making.
Selected examples describe my product scope and approach. Success measures below are evaluation criteria, not claims of achieved results.
Experience
Work that compounds.
Payments, insurance, and digital gold. A consistent focus on partner ecosystems, reliable workflows, and products that make complex businesses easier to operate.
Senior Product Manager, Core Platform, Integration, & Data
Lead product strategy, requirements, and delivery across four squads: Operations & Integration Engineering, Integrations, Data, and Core. Connect partner needs with the platform, operational, and financial workflows required to support them.
- Own cross-squad priorities and KPI alignment across partner onboarding, transaction reliability, pricing, reconciliation, and data infrastructure.
- Automated offering workflows and dynamic pricing, cutting SLA by 70%.
- Launched eSIM, Pelni, Bus, E-Materai, and E-Money products, lifting GMV by 25%.
- Moved HubSpot workflows to Jira and Zendesk, reducing cost by 50% while holding 4.8/5 CSAT.
Product Manager, Digital Lifestyle & Credit Insurance
Made insurance operations faster, more reliable, and ready for regional partner scale.
- Automated policy operations, reducing manual effort by 80%.
- Cut certificate-related customer complaints by 80% through load balancing.
- Led partner integrations across Indonesia, Vietnam, Thailand, and Singapore.
Product Manager, Butik Lakuemas
Connected digital gold products with real-world retail, courier, and distribution experiences.
- Built dynamic pawn and resale pricing that reached 4.7+ customer satisfaction.
- Shipped in-app verification and courier features for physical gold withdrawal.
- Expanded Superindo and Pos Indonesia partnerships, driving 20% monthly revenue growth.
Community work
Share what you learn.
Make the ladder longer.
Outside product work, I teach and mentor people entering technology, building startups, and navigating their next career move.
012026
PIDI Digdaya x Hackathon
Practitioner TrainerTraining founders on MVP thinking, product-market fit, startup development, and pitching.
022026
Pijak x IBM SkillsBuild
Soft Skills InstructorTeaching communication, networking, personal branding, and interview preparation.
032026
Coding Camp x DBS Foundation
Program ContributorSupporting intensive learning for Indonesia's next generation of digital talent.
042024
Bangkit Academy
Instructor & Capstone MentorGuiding students through professional branding, interview communication, and capstone work.
052025 - Now
Dealls Mentoring
Career MentorOne-to-one mentoring for professionals navigating product, career, and workplace decisions.
062026
Asah
Soft Skills TrainerLed by Dicoding and supported by GoTo. Training participants in practical soft skills for professional readiness.
From the room
Clear enough to use.
Useful enough to remember.
Anonymous participant feedback from verified program recaps. Kept in their own words.
5.00trainer performancePIDI Digdaya / July 2026
4.78session ratingBangkit Academy / May 2024
01“Kak Chris menjelaskannya dengan relatable study case dari industri.”
02“Materi yang diterima fresh, cara penyampaian sangat menarik. Saran konstruktif, logis dan jelas.”
03“Trainer menyampaikan materi dengan jelas, terstruktur, dan mudah dipahami. Contoh kasus serta pengalaman nyata membuat materi lebih mudah diaplikasikan.”
04“Narasumber sangat memiliki clarity yang baik dan materi yang komprehensif.”
Beyond the roadmap
Engineer by training.
Operator by instinct.
Always curious.
I studied Engineering Management at ITB, graduating cum laude. Since then, I have worked across gold retail, insurtech, and B2B payments.
I care about clear thinking, useful automation, and teams that can tell the truth about what is not working. Lately, I have been building AI-assisted operating systems for product work, because good tools should give people more room to think.
Start a conversation
What is your team
trying to solve?
Tell me where product strategy, execution, or team capability feels stuck. I am available for fractional product work, advisory engagements, and training or workshops.